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Firetrail Delivery Details

General

Orders received before 12.00 will be dispatched the same working day if the items purchased are in stock.

We re-use clean packaging from our suppliers to reduce our carbon footprint, so please don't be surprised if your parcel doesn't have our logo on it.

Please note: all delivery services are from dispatch. Special order items and items that show as stocked in our other warehouse may have varying dispatch estimates. For precise delivery estimates, add your items to your basket and view all delivery options available. Extended area postcode delays / surcharges may apply.

Click & Collect

Our Click & Collect service offers all the benefits of shopping online, combined with the same personal retail experience that you would receive when visiting our Aboyne shop. Simply order your items, select Click & Collect and when your order is ready for collection we will contact you using the details provided when the order was placed. See here for our opening hours.

Bikes

Every bike we sell is built, test ridden, carefully boxed and dispatched within 5 working days of placing your order. Our mechanics are Velotech Platinum qualified and we include a PDI (pre-delivery inspection) form with your bike to record that everything is set up correctly and safely for you.

We dispatch bikes Monday to Friday; we will call and email you when we receive your bike order to confirm your despatch & delivery dates. If delivery has to be re-arranged there may be a re-scheduling charge.

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